ORDER TAKING CALL CENTER

ORDERS DIRECT

LIVE ORDER TAKING AND CALL CENTER

Technology

Orders Direct proprietary web-enabled order taking application allows call center agents to provide live call center support and place your customers' orders in real time. Our call center agents can view an inventory of our client's products via the Web. Agents have the ability to

view products, take products from inventory in real time, and process credit cards in real time. In addition, call center agents can answer any Frequently Asked Questions as well as “up sell” potential customers by using the 24-7 INtouch expert system.

The Orders Direct order taking solution uses a proprietary shipping application that allows our call center agents to instantly and accurately look up shipping rates and delivery times as specified by you. In addition, our international tax module allows our call center agents to determine the appropriate taxation depending on the state or country that the product is being shipped to.

Orders Direct realizes that you and your customers trust us to take orders and securely deliver information to you or your fulfillment house. As a result, we use the utmost care when sending the information we collect. Giving you the option of using a secure encrypted email, FTP, or our online order taking application, we provide the most secure transactions in our industry.

As order taking specialists in the call center industry, Orders Direct prides itself on delivering the most sophisticated technologies to our customers. These technologies are value driven and are aimed at providing the best possible service for our customers.

Maximize your marketing potential, as well as increase your profit on each sale by providing your customers with a North America-wide order taking solution. Remember a missed call is a missed order!

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a division of 24-7 INtouch Call Center provider